YOUR MARKET- Our expertise
Information is everywhere around us and there is a lot of it. How do we structure it? Get it at the right location? Make it accessible for the right people? That is where Vicisoft specialises in. Our solutions can be used in every medium to large organisation. Please contact us so we can explain to you how you can benefit from our expertise.
Besides market segments Vicisoft Enterprise Pro can also be used as Quality Management System (QMS) for company certification with for example ISO. We have several customers who use our solution dedicated to provide the highest standards to their customers.
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Transport and Logistics
Where is the proof of delivery note of that parcel delivered 3 weeks ago?
What are the agreed pricing and delivery terms of that customer?
Why is that container not cleared yet?
Do you recognise these situations? If so you know how long and frustrating it can be to find the right information. The logistic industry has to deal with a lot of documents for clearing, pick-up & delivery, customer records, agreements, receipts, invoices etc. How to organise the document flow in order to free-up employee time, increase customer satisfaction and work more standardised.
At Vicisoft we are specialists in the field of information management and Document Management Solutions (DMS). Our solutions support your organisation in capturing (scanning or extracting), centrally storing and secured sharing from documents within your organisation or with your customers.
The Vicisoft solutions can also be used internally in your organisation, for example to keep track of deliveries, customer requests and incident/ accident reports. We can offer both in-premise and cloud based implementation to suit your needs.
Some of our prestigious customers
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Engineering and Construction
How to ensure that…
…all the 15 (sub) contractors involved use the same plans?
…we create a manual for our customer with all the building specs in it?
…all the necessary approvals have been collected and stored?
ViciDocs ECM allows all kinds of documents related to projects to be kept in a single, central location. Instead of searching filing cabinets, fax machines, e-mail servers, lengthy paper reports, and desktop hard drives it can be retrieved with a few keystrokes. ViciDocs ECM also ensures that the documents are backed up for safety which is not possible in paper records.
For engineering and construction companies ViciDocs ECM can automate processes relating to sales, production management, purchasing, customer service, accounting etc. Key benefits include:
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Improve communication with customers, vendors etc. for better project management
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Reduce possibility of errors or oversights by communicating appropriate installation procedures, change orders and other data
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Automate process for payment to subcontractors and suppliers
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Validate vendor contracts and proof of insurance, reducing liability
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Protect business-critical documents
Some of our prestigious customers
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PR and Advertising
Based on the core ViciDocs ECM framework, a powerful, tailor-made solution has been developed that is extremely relevant for Public Relations Companies, Advertising Agencies, large advertisers, Media Monitoring Agencies and other organizations that are required to do systematic Media Monitoring.
The solutions includes a powerful News Clip Capture module that can be used across multiple locations to capture news clips from various publications to a centralized repository. Apart from capture, the module lets users define core attributes like Publication Name, Edition, Date of Publication, headline, Page Number, Size of the clip (in Column-Cm or Sq Cm) etc.
The salient aspects of the Vicisoft solution are:
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Distributed Capture for capturing News Clips:
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Support for Electronic media
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Masthead Support
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Logical organization of News Clips
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Automatic notifications and User Specific Dashboards
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Powerful Search and Retrieval Mechanism
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Media Coverage Analysis and Reports:
Some of our prestigious customers
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Government and Authorities
ViciDocs ECM document imaging transforms paper documents and faxes into electronic images and metadata that can be further managed by the ViciDocs ECM platform. Once captured into the ViciDocs ECM solution, documents can be searched, retrieved, routed through a workflow, linked to data in enterprise applications, and archived in a secure environment as business records.
Some of our prestigious customers
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Healthcare and Medical
Healthcare providers, medical colleges, research institutes etc. need to ensure high-quality patient care while containing costs. A vital part of this is the ability to effectively manage the millions of documents and images spread out across healthcare organizations that comprise patient records and other critical documents.
This diverse, distributed content - required for decision-making by numerous professionals and staffers in the organization - may not be available when needed or may be out-of-date or inconsistent.
ViciDocs ECM enables organizations to address these challenges by providing a single system to capture, manage, store, and securely distribute patient information including medical records and diagnostic results. With ViciDocs ECM, physicians and healthcare professionals gain immediate, secure, Web-based access - even in remote locations. Our solution can store all kinds of images. Additionally, relationships can be drawn between content items and electronic medical records, enabling staff to get a complete view of the patient spanning organizational boundaries.
Some of our prestigious customers
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Banking and Financial Services
In many financial services organizations, documents are stored in different departments and this content is not leveraged across the entire organization resulting in lost time in information retrieval, duplication of content, increase in turnaround time etc. ViciDocs Enterprise solves this problem by creating a central repository that different departments can access securely, obtaining information in real time.
Specific application areas where ViciDocs ECM for Financial Services can be used include:
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Form Processing – Customer forms and signatures
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Credit Approval
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Claim Processing
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Circular Management
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Cheque Processing
Some of our prestigious customers
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Knowledge Management / Base
ViciDocs can be configured as a Knowledge Management tool by enabling capture and share of knowledge across the enterprise.
Some of the reasons why ViciDocs can be the backbone of a powerful KM System are:
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Organizational Knowledge is predominantly embodied in unstructured documents - paper, emails, electronic documents, faxes etc.
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By supporting even paper documents (Journals, Articles, News Paper Items etc.), ViciDocs is able to capture almost all unstructured content within an organization
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ViciDocs provides powerful search features including full text search, Boolean, fuzzy, proximity etc.
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ViciDocs has built in collaboration tools like an event calendar, discussion forum etc.
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The web-based architecture of ViciDocs facilitates convenient integration of applications like blogs, internet search etc.
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The scalable architecture of ViciDocs ensures that content and applications within the portal can scale up easily
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ViciDocs includes basic authoring and document conversion tools relating to formats like HTML, PDF etc.
Some of our prestigious customers
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Quality Managment Solution
How does your customer know what to expect from your company?
Will the customer get exactly the same service when they use your service again?
Does every employee knows what you expect from them and when?
These are some of the reasons for implementing work processes to structure your organisation and guarantee the standard quality of output. To show your customer what quality they can expect you can certify your company by complying with international or industry specific standards like ISO, MoReq2 and Sarbanes–Oxley.
To ensure all your employees know what is expected from them and what the working standards are, you can use a Quality Management System (QMS). The system has the collection of business processes focused on achieving your quality policy and quality objectives. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management.
With our Vicisoft QMS you know for sure that your employees have access to the latest version of the relevant procedure for them valid work process. If the standards body or authority audits your company, you can produce transparent reports on your work processes.
Some of the standards Vicisoft QMS can be used for:
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Business Process Outsourcing (BPO)
Typically non-voice Business Process Outsourcing provides need to process documents which are located in a region different from the processing centre. This requires a system to manage the entire document flow - from capturing the documents, routing them to appropriate agents, displaying them for processing and monitoring the productivity of agents and the status of documents.
ViciDocs ECM for BPO, a version of Vicisoft’s Enterprise suite, is ideal for these requirements. Its features include:
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A light client application at customer's end to upload documents to the document management server
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Automatic scheduling of upload of documents
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At the central server, OCR or business rules can be used to route documents
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File viewers are integrated to provide agents with a user friendly interface to process the documents
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Customers can access the system and check the status of documents
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Quality Control and Supervisor roles are predefined
Some of our prestigious customers